PRIVACY POLICY
As part of the use of its services accessible on its website, SASU RCUBE, as data controller, may collect and process personal data about you.
We are committed to respecting the rules for protecting the privacy of prospects and visitors to our sites: website, mobile site, online store and mobile applications. All processing of personal data implemented within the framework of the accessible services complies with the local regulations applicable to the protection of personal data and in particular the provisions of the law “Informatique et Libertés” of January 6, 1978 as amended and the General Regulations on Data Protection (EU Regulation 2016/679) or “GDPR”.
WHAT ARE OUR COMMITMENTS REGARDING PERSONAL DATA?
SASU RCUBE undertakes to guarantee a high level of protection of the personal data of its customers, prospects, users of its sites: website, mobile site, and any other person whose personal data it processes.
SASU RCUBE undertakes to comply with the regulations applicable to all the processing of personal data that it implements:
Your personal data is processed in a lawful, fair and transparent manner;
Your personal data is collected for specified, explicit and legitimate purposes, and is not further processed in a manner incompatible with these purposes;
Your personal data is stored in an adequate, relevant manner and is limited to what is necessary in relation to the purposes for which it is processed;
Your personal data is accurate, kept up to date and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which they are processed, are erased or rectified without delay.
SASU RCUBE implements the appropriate technical and organizational measures to guarantee a level of security adapted to the inherent risk of its processing operations, meet regulatory requirements and protect the rights and data of the persons concerned when designing processing operations.
In addition, SASU RCUBE contractually imposes the same level of protection of personal data on its subcontractors (service providers, suppliers, etc.).
WHAT PERSONAL DATA DO WE COLLECT?
The personal data we collect varies depending on the purpose of the collection and the Service we provide to you.
Generally, we may directly collect the following categories of personal data:
Personal contact details, such as your surname, first name, e-mail address, postal address and telephone number(s);
Exchanges with us, which may include details of conversations through chat, customer service;
Browsing history, such as the pages visited, the date of the visit, the location during the visit, or the IP address;
Information relating to payment when a purchase or reservation is made on our site. Generally the invoice is issued in your name, your billing address and payment data such as your credit card or bank account;
We may also collect personal data about you indirectly when you share content on social networks, websites relating to our products and services, or responding to our posts and promotional announcements on social networks.
HOW ARE PERSONAL DATA COLLECTED?
1 / Means of collecting your data
In the context of our relations, you are likely to communicate your personal data to us by various means and in particular on our sites: website, mobile site, during your Internet browsing, purchases, reservations, by completing the various collection forms, when a subscription to the newsletter, when you submit an application, when you post comments on our social network pages, when you establish any contact with our establishment or when you transmit your personal data to us in any other way.
2 / IP address
The IP address is a series of numbers that is automatically assigned to your computer by your internet service provider each time you connect. With each of your requests on the site, our servers record the trace of your passage. We collect IP addresses for the purpose of analyzing trends on the site. We do not transmit any information that identifies you, which means that your session will be recorded, but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you in the event that we should apply the terms of use to protect our services, customers or to comply with applicable laws.
3 / Cookies
In order to constantly improve the quality of the services offered on our sites: website, mobile site, and their adequacy with your expectations, SASU RCUBE may use “cookies”, text files used to identify your terminal when you connect to one of our services. The deposit of a cookie or tracer in your terminal (computer, tablet, smartphone, etc.) allows SASU RCUBE to collect information and personal data, according to your choice of configuration of your terminal.
Types of cookies used:
a) Cookies essential to the use of the site. They allow you to use the main features of the site, such as the purchase or reservation of services for example. By disabling the use of cookies, you will no longer be able to benefit from these features. The information stored cannot be used for commercial purposes.
b) Site performance cookies. Performance cookies allow us to optimize our website and detect any technical problems you may encounter. They allow us to collect information on how you use the site, in particular the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information stored cannot be used for commercial purposes.
c) Functionality cookies. These cookies allow the site to remember the choices you have made (such as the language chosen or the region where you are) and provide more precise and personal characteristics. These cookies can also be used to remember changes made by the user, such as text size or font. They may also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be anonymized and cannot track your browsing activity on other sites. By using our website, you agree to receive these types of cookies on your device.
d) Advertising marketing cookies. These cookies collect information about your internet browsing habits in order to provide you with advertisements that are tailored to you and match your areas of interest. They also help limit the number of times you see an advertisement and help us assess the effectiveness of our advertising campaigns. They are usually installed by advertising networks with the permission of the website operator. They memorize the visits made to a site and share this information with other companies (advertisers for example). Targeted or advertising cookies are often linked to site functionality provided by the partner company. The information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified through the data collected. e) Cookies from third-party websites and social networks Our website contains links and/or content to other websites and social networks, and we do not know which cookies are used by them. To find out more, please consult the information provided by these third-party sites and social networks on their own cookies.
4 / Respect for your privacy
We are committed to protecting your privacy and respect the following 2 principles:
We do not associate any information with your cookies that can identify you directly and personally. Cookies do not in any way allow us to know your address, your date of birth, your telephone number or any other information allowing you to be identified.
We do not provide any personal information to advertisers or third-party sites that display our interest-based ads.
If your computer or mobile is used by several people, or if it has several navigation software, it is possible that the content displayed to other users corresponds to your preferences. If you wish, you can change your browser settings.
For more information on how cookies and targeted advertising work, you can consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
5 / Links to third-party sites
Our sites: website, mobile site, may contain links redirecting to third-party websites.
We are not responsible for the collection, use, management, sharing or disclosure of data and information by these third parties.
The communication of information on third-party sites is governed by the confidentiality policy and the conditions of use of these sites. We recommend that you read the privacy policies of these websites before submitting any personal information.
WHAT IS THE DATA THAT MAY BE COLLECTED FOR?
Your data is mainly used for reservation and purchase purposes (provision of services, specific services and products), prospecting, loyalty, animation, commercial information, satisfaction surveys, organization of contests, new services and products intended for to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to the cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the various purposes mentioned above is in particular necessary:
a) To ensure the performance of the service contract;
b) To comply with a legal obligation;
c) For the purposes of the legitimate interests pursued by our establishment (in particular developing new services and offers, improving customer service, etc.).
d) More specifically, your data is used:
To allow you to benefit from all the services or services available on our establishment’s website: newsletter, management of reservations, assistance and complaints, management of loyalty programs, etc. ;
To allow you to browse our website;
To best match our information, notices, offers and other forms of services to your interests;
To facilitate the completion of administrative formalities relating to the reservation and purchase.
HOW LONG ARE YOUR DATA RETAINED?
SASU RCUBE undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which they are processed.
The retention periods are defined according to the processing purposes implemented by SASU RCUBE and take into account in particular the applicable legal provisions imposing a precise retention period for certain categories of data, any applicable limitation periods as well as the recommendations of the CNIL concerning certain categories of data processing.
WHO IS LIKELY TO ACCESS YOUR PERSONAL DATA?
1 / Recipients of your data
The data collected on our website, mobile site may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), as part of the performance of all or part of the services referred to above. We remind you that in this context, SASU RCUBE asks its service providers to put in place strict confidentiality and protection measures for this data.
2 / Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, SASU RCUBE will make every effort to ensure that this international data transfer has an adequate level and security guarantees.
HOW TO EXERCISE YOUR RIGHTS?
In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to the processing and the portability of your personal data.
In addition, you have the legal right to define directives relating to the fate of your personal data post mortem.
In addition, any person who is a minor at the time of the collection of their personal data can obtain their erasure as soon as possible.
These rights can be exercised by mail to the following address:
SASU RCUBE
17 rue des Dunes, 35400 Saint-Malo
info@hotelalba.com
In this context, we kindly ask you to accompany your request with the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity. You also have a right of appeal to the Commission Nationale de l’Informatique et des Libertés in the event of a violation of the applicable regulations on the protection of Personal Data and in particular the GDPR.
COMPUTER SECURITY AND SECURING TRANSACTIONS
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for SASU RCUBE. We thus implement all useful technical and organizational measures, with regard to the nature, scope and context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion or unauthorized access to this data, accidentally or unlawfully.
We offer you a secure online payment system using the latest technologies.
SASU RCUBE strives to fight against identity theft practices on the internet. This is the reason why we use, for example, a device for detecting fraudulent payments made by bank card. This device is intended to protect you in the event of loss or theft of your bank card.
The security and confidentiality of personal data are based on everyone’s best practices. This is why we invite you to close your browser window at the end of your work session, particularly if you are accessing the Internet from a computer station shared with other people. This will prevent other users from accessing your personal information.
CONTACT US
For any additional questions relating to this policy or the way in which SASU RCUBE processes your personal data, we invite you to contact us at the following address: info@hotelalba.com
